Exchange & Refund Policy
Last updated 5 October 2026
At The Artisan Suds, we carefully prepare and package our handmade soaps. Due to the nature of personal care items, we do not offer refunds. However, we allow product exchanges under limited circumstances.
Conditions for Exchange
- Customers may open the package at delivery to check the order.
- Exchanges are only permitted if the product delivered is damaged, defective, or incorrect.
- Products must be in unused condition and returned in their original packaging.
- Customers must provide clear photos of the product when requesting an exchange. Requests without photos will not be processed.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Used or partially used soaps.
- Products damaged after delivery due to customer mishandling.
- Items purchased during sales, discounts, or promotions.
Process for Exchange
Customers must contact us within 48 hours of receiving their order.
- Please share your order number and product photos via email or WhatsApp.
- After verification, we will arrange for an exchange or replacement.
Refunds
We do not provide cash refunds under any circumstances.
Customers are entitled only to product exchange or replacement.
Contact Us
For exchange or refund-related questions, please contact us:
WhatsApp0300-0083891